Know Your Customer (KYC)


Dara Salaam Bank has devised Know Your Customer (KYC) guidelines that make sure certain personal information of the account-opening prospect or the customer is obtained. The objective of doing so is to enable the Bank to have positive identification of its customers. This is also in the interest of customers to safeguard their money. Our KYC guidelines mandate to collect three proofs from their customers. They are:

1- Photograph

2- Proof of identity

3- Proof of address

Dara Salaam has framed its KYC procedure according to which, a photograph and documentary proof of personal identification and address proof are required to be provided. Our KYC procedure specifies certain commonly available documents as proof of personal identification and address proof, so as to not cause inconvenience to those intending to open bank accounts in our Bank.

The Account Opening Form provides the nature of documents required / procedure to be followed for opening a new account.

You may also log in to our website: for such information which is displayed product-wise. Our Branch officials at the Account Opening Desk / Sales Team will also be able to provide guidance regarding the different types of documents acceptable for opening any new account. We request your kind co-operation in providing the required documents for opening new accounts to enable us to adhere to the KYC policy


Q. What is KYC?

A. Know Your Customer (KYC) enables banks to know/understand their customers and their financial dealings to be able to serve them better

Q. Who is a customer of the Bank?

A. For the purpose of KYC Policy, a Customer is defined as:

·         A person or entity that maintains an account and/or has a business relationship with the Bank;

·         One on whose behalf the account is maintained (i.e. the beneficial owner);

·         Beneficiaries of transactions conducted by professional intermediaries, such as Stock

·         Brokers, Chartered Accountants, Solicitors, etc. as permitted under the law, and Any person or entity connected with a financial transaction, which can pose significant reputation or other risks to the Bank, say, a wire transfer or issue of a high value demand draft as a single transaction.

Q. Why does the Bank ask you for proof of your identity and address?

A. The identification of a customer is a very critical process with a view to protect the customer interests by preventing from fraudsters who may use the name, address and forge signature to undertake illegal business activities, encashment of stolen drafts, cheques, dividend warrants, etc. This also helps to safeguard banks from unwittingly used for the transfer of deposit of funds derived from criminal activity. Identification of customers will also help to control financial frauds, identify money laundering and suspicious activities, and for scrutiny / monitoring of large value cash transactions.

Q. Is KYC mandatory?

A. Yes. It is a regulatory and legal requirement.

Q. When does KYC apply?

A. KYC will be carried out at the following stages:

·         Opening a new account

·         Opening a subsequent account where documents as per current KYC standards not been submitted while opening the initial account.

·         When the bank feels it necessary to obtain additional information from existing customers based on conduct of the account

·         When there are changes to signatories, mandate holders, beneficial owners etc.

·         KYC will also be carried out in respect of non-account holders approaching the bank for high value one-off transactions.

Q. Who is your contact point in the Bank for KYC purposes?

A. Your contact point in the Bank will be the Relationship Manager / the official who opens your account and who is in touch with you for your transactions.

Q. What is Money Laundering?

A. Money Laundering refers to conversion of money illegally obtained to make it appear as if it originated from a legitimate source. Money laundering is being employed by launderers worldwide to conceal criminal activity associated with it such as drugs / arms trafficking, and extortion. All crimes that produce a financial benefit give rise to money laundering.

Q. What has this got to do with opening bank accounts?

A. The first step in the laundering process for criminals is to get their money into an account with a Bank, often using a false identity and address. The funds so deposited will be transferred to other accounts locally or abroad or used for buying goods or services. These transactions would appear to be like any legally earned money and becomes difficult to trace it back to its criminal past. Banks under law should not only prevent this, but should stop criminals who wish to use the banking channel to launder the ill-gotten money from illegal / criminal activities.

Q. How could this affect you as a customer?

A. A key defense against money laundering is to prevent accounts being opened in false identities. Anyone wishing to open an account will therefore be asked for proof of their identity and address. These documents have to be essentially obtained irrespective of the type of account to be opened and the purpose for which the account is opened for. The fact that these documents are asked for opening of account does not mean that you are suspected of money laundering. Criminals try to appear to be normal law-abiding customers, for example they may try to open a number of accounts using small amounts of money. Hence it is necessary to identify all prospective account holders or customers. Anybody including a criminal could falsely use your identity, if these identity documents are not obtained.

Q. What proof of identity will you need?

A. The best identification documents are those, which are issued by a Government authority, which should have a photograph, address and signature. For an individual documents like copy of the identity card or passport, etc. would be sufficient for the purpose of establishing the identity of a customer. This has to be submitted along with a document to establish the address of the customer. You may approach the nearest branch of the Bank for the list of acceptable documents to be submitted for proof of identity and address. Similarly, for other entities like firms, companies, trusts, etc., documents like Partnership Deed, Trust Deed, Memorandum & Articles of Association, Certificate of Incorporation, Registration and Service Tax, License under Shops and Establishment Act, etc. would be applicable and the branch / sales staff / call center would be able to help you in providing the details of the list of approved documents.

Q. What will happen if you do not provide the required KYC information / documents to the Bank?

A. the Bank will be entitled to refuse to open the account (if you are a prospective customer) or discontinue its relationship with you citing non-providing of KYC information / documents (if you are an existing customer). If you however, require reasonable time to furnish certain non-critical documents you can approach the branch / sales staff.

Q. If you are a small depositor, would you still have to go through the stringent KYC requirements?

A. Yes

how can we help you?

For more information or support, feel free to contact Dara-Salaam Customer Care Department.